The time I need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times
- Canada : 2 - 12 business days
- United Kingdom : 2 - 3 weeks
- United States : 5 - 10 business days
- Europe : 2 - 4 weeks
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Returns & Exchanges
I gladly accept returns, exchanges, and cancellations
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Request a cancellation within: 24 hours of purchase
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Frequently Asked Questions
COLLAR CARE: All fabric has been prewashed and a Puppy Riot collar is durable enough to be machine washed in cold water. Hang, or reshape and lay flat to dry. Do not iron. However, as with most textiles, hand washing or washing on the delicate cycle will increase longevity.
COLLAR ACCESSORY CARE: Spot or hand wash with cold water. Reshape and lay flat to dry.
BANDANA CARE: All fabric has been prewashed and a Puppy Riot bandana is durable enough to be machine washed in cold water. Hang, or reshape and lay flat to dry. Iron on medium/high.
However, as with most textiles, hand washing or washing on the delicate cycle will increase longevity.
All Sizing information for each product is listed in each individual listing. Custom sizing is available. Please make sure you measure your dogs neck.
TIE ON BANDANAS: Room for tying has been taken into account and the inch range in the sizing refers to the animal's neck size. The inch range listed is the ideal range, all sizes will fit an inch or so on either side. If you need a custom size for large, extremely short dogs, etc, please contact me.